Terms of Service

1 Acceptance of Terms

By accessing or using Tireless Crew (the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" will refer to that entity.

2 Description of Service

Tireless Crew is a cloud-based platform that enables users to create, configure, and deploy AI-powered automation agents connected to their WooCommerce stores and other third-party services. Core capabilities include:

• AI agent creation and configuration with custom instructions and tool integrations
• Scheduled and webhook-triggered agent execution
• Integration with WooCommerce stores, payment processors, and external APIs
• Usage monitoring, run history logging, and performance analytics
• Secure credential management for third-party tool connections

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to active subscribers.

3 Accounts and Registration

3.1 Account Creation

You must create an account to use the Service. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are solely responsible for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss arising from unauthorized use of your account.

3.3 Eligibility

The Service is intended for users who are at least 18 years of age and have the legal capacity to enter into a binding contract. By registering, you represent that you meet these requirements.

3.4 One Account Per Person

Each user may maintain only one active account. Creating multiple accounts to circumvent usage limits or subscription restrictions is prohibited and may result in termination of all associated accounts.

4 Subscriptions and Billing

4.1 Plans and Pricing

The Service is offered on a subscription basis with plans described on our Credits page. Prices are in US dollars unless otherwise stated and may be subject to applicable taxes.

4.2 Billing Cycle

Subscriptions are billed monthly or annually, depending on your selected plan. Billing begins on the date you subscribe and renews automatically each period unless cancelled before the renewal date.

4.3 Payment Processing

Payments are processed securely by Stripe or through your WooCommerce store's payment gateway. By providing payment information, you authorize us (and our payment processors) to charge your payment method for all fees incurred. You agree to Stripe's Terms of Service as a condition of using the billing features.

4.4 Free Trials

We may offer free trials for new users. Trial terms (duration, features, conversion) will be clearly communicated at the time of sign-up. After the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends.

4.5 Refunds

Credit you add is for use of the Service and is not a deposit or a stored-value instrument. Unless the law requires otherwise, credit you have added is not refundable, though we will always look at genuine billing errors — if you believe a charge was made in error, contact us within 30 days and we will review your request.

Organization plans are different, and are dealt with in section 4A: deleting an organization that is on a yearly plan can produce a refund, calculated as that section describes. Nothing in this clause withholds a refund that section 4A gives you.

4.6 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.

An organization plan works differently: it cannot be cancelled on its own, and you end it by deleting the organization. See section 4A.

4.7 Price Changes

We may change subscription pricing with at least 30 days' notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

4A Organization Plans

An organization runs on a plan billed monthly or yearly, charged in advance for each billing period. It renews automatically until you delete the organization. A plan cannot be cancelled on its own; you end it by deleting the organization.

4A.1 Deleting an Organization

You can delete an organization from Organization → Settings by typing its name to confirm. It and its data are removed straight away, and this cannot be undone. Your agents and their past runs stay in your account.

4A.2 Monthly Plans

Billing continues to the end of the current billing period and then stops. No further charges are made, and the current period is not refunded.

4A.3 Yearly Plans

Billing ends at the end of the current calendar month. We count the months you have used at the monthly price for the same plan, with a month you have started counting as a full month, and refund the difference between that and what you paid for the year to your original payment method. If the months used come to as much as you paid, or more, no refund is due. We never charge more than you have paid. Refunds usually arrive within 5–10 business days.

4A.4 What You See Before You Confirm

Before you confirm a deletion, we show you the date billing ends and the amount of any refund.

5 Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited communications (spam) or conduct phishing attacks
• Distribute malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or third-party services
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or otherwise commercially exploit the Service without written permission
• Interfere with or disrupt the integrity or performance of the Service
• Scrape, crawl, or use automated means to access the Service beyond your authorized API quota
• Use AI agents to generate, store, or transmit content that is unlawful, defamatory, obscene, or harmful
• Circumvent rate limits, usage caps, or other technical restrictions

We reserve the right to investigate suspected violations and may suspend or terminate accounts found in violation of this policy without refund.

6 API Usage and Quotas

6.1 Rate Limits

API access is subject to rate limits as defined by your subscription plan. These limits are enforced to ensure fair usage across all users. Exceeding your plan's limits may result in temporary throttling or blocked requests.

6.2 Token and Run Quotas

Each plan includes a monthly allocation of AI tokens and agent runs. Unused quota does not roll over to the following month. If you exceed your quota, further runs will be blocked until the next billing period or until you upgrade your plan.

6.3 API Keys

API keys issued to your account are for your use only. You must treat them as confidential and not share them with unauthorized parties. You are responsible for all API usage authenticated by your keys.

7 Data Ownership

7.1 Your Data

You retain ownership of all data you submit to the Service ("Customer Data"), including WooCommerce store data, agent instructions, run outputs, and stored credentials. We do not claim any ownership rights over your Customer Data.

7.2 License to Us

You grant us a limited, non-exclusive license to process, store, and transmit your Customer Data solely to the extent necessary to provide the Service. This license terminates when you delete your data or close your account.

7.3 Data Retention

We retain Customer Data for the duration of your subscription and for a reasonable period afterward to allow data export. Specific retention periods are described in our Privacy Policy.

7.4 Data Export

Upon request, we will provide a machine-readable export of your Customer Data within 30 days. After account closure, data may be irretrievably deleted after 90 days.

8 Third-Party Services

The Service integrates with a number of third-party platforms, including but not limited to: WooCommerce, Stripe, Anthropic (Claude AI), OpenAI, Google, and Slack. Your use of these integrations is subject to the respective third-party terms of service.

We are not responsible for the availability, accuracy, or conduct of third-party services. Outages or changes in third-party APIs may affect Service functionality, and such disruptions do not entitle you to refunds or service credits unless otherwise stated.

9 Intellectual Property

9.1 Our IP

The Service, including all software, algorithms, interfaces, branding, and documentation, is the exclusive property of Tireless Crew and its licensors. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described herein.

9.2 Feedback

If you submit feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free, worldwide license to use that feedback without attribution or compensation.

9.3 DMCA

We respect intellectual property rights. If you believe content on the Service infringes your copyright, please contact us with the information required by the Digital Millennium Copyright Act.

10 Disclaimers

AI-generated outputs from agent runs are probabilistic and may contain errors, omissions, or hallucinations. You are solely responsible for reviewing and verifying any AI-generated content before acting on it.

We do not guarantee that agent actions taken on third-party platforms (such as WooCommerce order updates or email sends) will have the intended effect. Always test agents thoroughly in a staging environment before deploying to production.

11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TIRELESS CREW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

12 Indemnification

You agree to indemnify, defend, and hold harmless Tireless Crew and its officers, directors, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or in any way connected with:

• Your use of the Service in violation of these Terms
• Your Customer Data, including any claim that it infringes third-party rights
• Your violation of any applicable law or regulation
• Actions taken by your AI agents on connected third-party platforms

13 Termination

13.1 By You

You may cancel your subscription and close your account at any time via the account settings. Cancellation of a paid subscription takes effect at the end of the current billing period.

13.2 By Us

We may suspend or terminate your account immediately, without notice, if:

• You breach these Terms or our Acceptable Use Policy
• You fail to pay outstanding fees
• We are required to do so by applicable law or court order
• Continuing to provide the Service poses a security or legal risk

13.3 Effect of Termination

Upon termination, your access to the Service will cease immediately. We will retain your Customer Data for 90 days before deletion, during which you may request an export. Sections 7, 9, 10, 11, 12, and 15 of these Terms survive termination.

14 Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email (to the address on your account) or by displaying a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

For non-material changes (such as clarifications, grammar corrections, or new feature descriptions), we may update the Terms without prior notice.

15 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

If you are a consumer resident in a jurisdiction whose laws provide for mandatory local consumer protection provisions, those provisions will apply to the extent they conflict with this section.

16 Contact Information

If you have questions about these Terms, please contact us at: